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Customers are increasingly expecting businesses to be available across various channels and not just over the call. KGiS offers chat support services that help businesses enable their customers to reach them instantly.
The automated and human chat support that we offer enables you to anticipate your customers’ needs and follow up through other channels to resolve their issues. This not only reduces the effort your customers make to reach you but also allows you to fetch their data to serve them efficiently.
Outcomes
Customized chat support solutions that align with the brand values
Enabled by analytics, automation, and machine learning
Quicker response than email and offers a friendly human experience
CLIENT STORIES
Brands Trust Us
CUSTOMER SUPPORT
Canadian telecom provider improves customer satisfaction leveraging KGiS Contact Center Services
SALES SUPPORT
US home security and identity protection provider increases sales conversions by 40%
SALES SUPPORT
KGiS improves sales conversions for leading American customer acquisition companies for telephone voice, data communications and home services
TECH SUPPORT
World’s leading automotive and engineering company improves first call resolution, resolves 87% of the dealer tickets in L1 support
CHAT SUPPORT
American golf simulation company increases profitability through live chat for customer service, sales and tech support
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