KGiS provides services that help organizations drive their sales while supporting their customers to sort out their product/service issues. This includes up-selling and cross-selling of products and services by addressing the specific needs of the customers. We focus on various parts of the complete customer lifecycle including customer interaction, lead generation, collecting and organizing master data, managing campaigns, follow-ups, the closing of deals, response handling, order entry, and administrative support.
We emphasize various contact center metrics to drive sales and generate higher revenues. This includes agent performance, the efficiency of sales scripts, the number of leads generated, the amount of time spent on calls, and the accuracy of forecasting metrics. By focusing on these factors, we help our clients identify their strengths and key areas to be improved to achieve sales success.