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Today, the way businesses interact with their audiences has evolved. Customers expect companies to be available all the time, across various channels, to answer their queries. So, the need to focus on enhancing the customer experience has become more crucial than ever.
KGiS offers end-to-end omnichannel contact center services that enable organizations to maximize the value of every customer interaction. Our approach helps businesses resolve their customers’ inquiries in the first call, increase their efficiency and enable them to gain insights into customers’ behaviors so that they can render services curated for their specific needs.
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Currently responding to 500,000+ inbound & outbound calls a month
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Signup 150K+ customers per month
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International – English & Spanish Domestic – Regional Languages
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Over 18 years of client service
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Resolved more than 1 million chats with 250,000 satisfied customers
SUB-SERVICES
Our Contact Center Services
Customer Support
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Sales Support
Tech Support
Collections
Chat Support
Why KGIS
Delivering Incremental Business Value
2+ Decades in client service
24×7 Support
Omni-channel support
1 Million+ customer experiences per month
Multi-lingual support
Offshore, nearshore, and blended service options
Easily scalable operations
In compliance with security regulations (PCI-DSS, ISO 9001, ISO 27001)
BI-driven decisions enabled by Analytics
CLIENT STORIES
Brands Trust Us
CUSTOMER SUPPORT
Canadian telecom provider improves customer satisfaction leveraging KGiS Contact Center Services
SALES SUPPORT
US home security and identity protection provider increases sales conversions by 40%
SALES SUPPORT
KGiS improves sales conversions for leading American customer acquisition companies for telephone voice, data communications and home services
TECH SUPPORT
World’s leading automotive and engineering company improves first call resolution, resolves 87% of the dealer tickets in L1 support
CHAT SUPPORT
American golf simulation company increases profitability through live chat for customer service, sales and tech support
MOVING SERVICES
Transforming Moving Experiences with Exceptional Customer Service
