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Utility Industry

New technologies and efficient management strategies define the winning move

Utility Industry

Utility Industry

If we narrow down the objectives of the energy and utility industry to one word, it will be ‘efficiency’. While it is important to deliver affordable utility services to the public, achieving operational efficiencies has been one of the major goals of this industry. Business processes such as operations, finance and accounting, administration, and customer service need efficient management strategies for the players to thrive in the competition.

BPCM services from KGiS help utility service providers monitor their business processes, identify operational inefficiencies, and take resolving actions. We focus on various aspects of business processes like the creation and maintenance of customer accounts, employee engagement, and improving communication between the teams. This takes away the silo mentality and ensures greater collaboration within the company. Such a transformation will propel the players in utility services to stay ahead.

Outcomes

Maximized production capability and reduced operating costs

Automated manual processes and increased internal communication

Greater visibility in transaction processes

Seamless technology integration with existing systems

Automated detection and response for electrical networks

Ensured adherence to regulations and government compliance

Efficiency-centric

BPCM Services for Utility Industry

Customer support center

Customer Support

A dedicated service to troubleshoot issues related to products and services effectively and drive customer satisfaction.

Sales support services - up-selling and cross-selling of products and services

Sales Support

An exclusive service to help organizations efficiently interact with the prospects, follow up, and successfully close the deals.

Tech Support

Helpdesk-based assistance to respond to the technical issues in products and services and enhance the customers’ experience.

HR and Talent services

HR & Talent Services

Scale your business growth by leveraging the power of human potential.

Why KGIS

Driven by purpose, not by numbers.

20 years of stable industry presence

Abundant skilled workforce ready to be deployed

State-of-the-art Infrastructure and Technologies

Ready-to-occupy, plug-and-play infrastructure at lower set-up costs

Professional and qualified workforce

24×7 Consistent service during business hours and after-hours

Seamless services from near-shore and offshore locations

Enhanced security tools, policies, and facilities for data security

Average engagement time with clients is 7 years

Finding it difficult to manage your business processes? We can help you.